Refund Policy
Last updated: [DATE]
The short version
Cancel anytime, no fees. We don't issue refunds for work already delivered, but we'll never charge you after you cancel. Our 90-day guarantee means you get your 3rd month free if we don't improve your rankings.
1. Month-to-Month Billing
All Proxirank plans are billed monthly. There are no annual contracts, no setup fees, and no cancellation penalties. You are billed at the start of each monthly cycle for the upcoming month of service.
2. Cancellation
You may cancel your subscription at any time by emailing [EMAIL]. When you cancel:
- Your service continues until the end of the current billing cycle.
- No further charges will be made after your current cycle ends.
- No cancellation fee or exit fee applies.
3. Refunds
Because our services involve active work (content creation, citation building, profile optimization) that begins immediately after onboarding, we do not issue refunds for partially used billing cycles. However:
- If you cancel within 48 hours of your first payment and no work has been started, we will issue a full refund.
- If we fail to deliver the agreed-upon services for a given month, we will credit your account or issue a prorated refund.
4. 90-Day Guarantee
For new clients on Growth and Dominate plans: if we do not demonstrate measurable improvement in your local search rankings within 90 days of service start, your 3rd month of service is free. This is applied as a credit — your 3rd month is not billed. You must remain an active client for the full 90 days to be eligible.
5. Billing Disputes
If you believe you were billed incorrectly, email us at [EMAIL] and we will investigate within 2 business days. We aim to resolve all billing issues fairly and promptly.